Shipping policy

Thank you for supporting Two Flames Candle Company! We handcraft each order with care. Below you will find the details of our shipping guidelines, processing times, and policies.

Processing & Fulfillment Times
  • Standard Orders: All orders are processed and shipped within 3 to 5 business days.
  • Peak Seasons: During holidays or high-volume sales periods, processing may take up to 7 business days.
  • Order Tracking: You will receive a shipping confirmation email with a tracking number as soon as your order is shipped. Please allow up to 24 hours for the tracking information to update.
Shipping Rates & Delivery Estimates

We ship to addresses within the United States using reliable ground carriers (typically UPS or USPS).
  • Calculated Shipping: 
    Shipping charges for your order will be calculated and displayed at checkout. These rates vary automatically based on two factors:
    • Shipping Address: The destination zip code or country.
    • Package Weight: The total weight of all items in your cart.
  • Free Shipping:
    • Available for all orders over $100.00 (before taxes and discounts) via UPS Ground Saver
  • Standard Delivery: Delivered within 3 to 7 business days after fulfillment.
Warm Weather Shipping Notice

Candles are sensitive to extreme heat! To ensure your wax blends arrive in perfect condition during warmer months, we may hold shipments over the weekend to prevent packages from sitting in hot transit warehouses.

Lost, Stolen, or Damaged Packages
  • Damaged Items: If your candle or glass jar arrives broken, please email us at twoflamescandleco@gmail.com within 48 hours of delivery. Please include your order number and photos of both the damaged product and the shipping box so we can quickly send a replacement.
  • Incorrect Addresses: Two Flames Candle Company is not responsible for packages delivered to an incorrect address entered by the customer. Please double-check your shipping details at checkout.